Customer Reviews
Click Here To Leave FeedbackSeptember 2023
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good fast service with clear communication at each step.
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Perfect, absolutely perfect k
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Lovely company to deal with
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perfect
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perfect
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perfect
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perfect
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could not be happier with the products service and aftercare! 1 small product missed from order was immediately dispatched without question and an apology…and with me within a day ! fantastic ! Kev Drury
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excellent service
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excellent service
August 2023
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I purchased a Carlisle Brass barrel bolt from JWL, and found their personal service very attentive and reliable. As there was a problem with the first bolt, Colin quickly arranged for Carlisle Brass to send me a replacement directly and it arrived the very next day. The stainless steel bolt is of a superior quality and is now fitted and working. My only suggestion for improvement to the JWL service is to provide automatic updates about despatch and predicted arrival times to the customer which is now customary from other providers. However I would feel perfectly confident about purchasing from JWL in the future. Janette Williams
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Thanks very much for the excellent service. I talked through my requirements with an extremely knowledgeable person on the telephone, placed the order at around 14:30 yesterday, the replacement handles arrived before 10am this morning and are now fitted and look great.
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Lots of great products, fast delivery and good prices
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Great quality and very reasonably priced
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Great quality and very reasonably priced
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Fast efficient service and am delighted with the polished brass window locks that I ordered. Julia Annandale
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Fast efficient service and am delighted with the polished brass window locks that I ordered.
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Well made product
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Initially sent the wrong item but quickly resolved and replacements sent FOC, thank you!
July 2023
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Excellent service and Colin Lambert deserves mention for correcting my error on the order - no fuss just amended and confirmed
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Good stuff
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Very fast delivery
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Immediate delivery, excellent quality service
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Perfect